How To Politely Say No?

Welcome to the forth blog of my 30 day blogging project. Warning! All of the blogs for this project will be posted unedited, unfiltered.

Today’s blog is more of a rant than anything else.

I just returned last week from a work related conference. My pocket is full of business cards from all the wonderful people I met, and my mind is spinning with new information and techniques. Then, I get bombarded with the sales calls — some of which I have asked for them to reach out and others where I have no idea who they are. They overwhelm me and frankly just put a bad taste in my mouth. I realize that from a lead generation perspective that an event is a great place to generate new leads, but contacting them should be done with a sense of class and consideration. So I ask, how do we improve this new generation of the door-to-door sales guy in the digital age?

One guy called me this morning at 8 AM my time. He called my personal cell number too. Oh the humanity! Did he not realize that I was on my way to work? And my cell? Geez! He also emailed me, but never referenced the phone call. #Fail.

Then there’s the company, who shall remain nameless, who continue to reach out to me even though I have told them no. I have zero interest in giving them any business because they have personally treated their employees like crap – a few of whom are my friends. Can they not put two and two together? I mean after all, I was first introduced to them by their now ex-employees. Two words people – relationships matter!

And last but not least there’s the company that ceases to stop bombarding me with meeting requests. I have politely said no, I don’t have the time to look at their service. I hate to be rude, but sometimes it seems like rudeness is the only way to go.

I am very honest with businesses I am working with already. Sometimes, I have to wait on others to make the call, and I tell them that. So why can’t I be brutally honest with those that I would never even suggest hiring? Do I need to be rude?

If I could and really cared enough to, I would just hand all of these people over to lead generation and CRM solutions. Maybe there’s a form letter I could send as a reply that would direct people how to approach sales’ leads — a how to do it right.

Something like:

Dear annoying sales person,

Please look up not only what I do, but where I am located BEFORE you reach out to me. You have started out on the wrong foot by calling me early in the morning or continuing to reach out to me when I politely declined your meetings. You have treated others in the past like dirt, so why would I want to hire you just to be treated the same way. Look into a CRM or another lead scoring tool – believe me, they exist- before you try to land my business. Now, I politely ask for you to leave me alone.

Sincerely,

Annoyed

If you could craft a form letter to respond to this type of annoying sales calls, what would it say?

Amy Higgins

Social mediaholic. Incurable content creator. Hardcore bacon nerd. Opera aficionado. Presently @TopRank Marketing Formerly @Zendesk @Concur @GoogleLocalSF

4 thoughts on “How To Politely Say No?

  1. Alas, overzealous salesmanship is a sad part of conferences! I was at VMworld in San Francisco recently as press. I’m sure when booth employees scanned my badge, I was identified as press too. Yet, a day later, I got sales call. One caller was so stuck on her script she wouldn’t hang up even after I’d spend 3-4 minutes politely explaining to her that it’s no use trying to sell me a server because I was there to report on the industry, not to buy hardware.

    Like

    1. I wonder if there’s a Ms. Manners on how to say no to sales? 3-4 minutes seems like a long time to tell them you are not interested.

      Like

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